Refund policy

Refund Policy
Last updated: October 2026

30-Day Money-Back Guarantee
Every FaceLove order is backed by our 30-day money-back guarantee, beginning on the date your order is delivered. If you are not satisfied for any reason, contact us within 30 days of delivery for a full refund.

Free Shade Exchange
If the shade isn't right, you do not need a refund. Email support@clickcraftventures.net within 30 days of delivery with your order number and the shade you need, and we will send the correct shade free of charge — no return required, no postage cost and no restocking fee. Matching foundation online is difficult and we do not charge customers for it.

How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe the issue — your shade and skin type helps us advise first.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days of confirmation.

Return Eligibility
For hygiene reasons, cosmetic products that have been used beyond a reasonable test cannot be resold. We will still honour the guarantee — in most cases we do not ask for the product back.

Damaged or Incorrect Items
If your order arrived damaged, broken or you received the wrong shade, contact us with a photo. We will send a replacement or issue a full refund at no cost to you.

Bundle Orders
If you return part of a bundle, the refund is calculated on the price actually paid per unit. If returning items means the order no longer qualifies for its bundle tier, pricing is recalculated at the applicable tier.

Important Notice Regarding Chargebacks
We are a real, responsive team committed to resolving every issue quickly. Before initiating a chargeback or payment dispute with your bank or card provider, we require that you contact us first at support@clickcraftventures.net. We respond within 1–2 business days. Chargebacks filed without prior contact may be disputed with full evidence including our refund policy, order confirmation and delivery records.

Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Products damaged through misuse or improper storage.

Questions? Email support@clickcraftventures.net — we respond within 1 business day.