Track Your Order

📦
Order tracking

Where's my
FaceLove?

Enter your tracking number below and we'll show you exactly where your parcel is right now.

Track your parcel

Use the tracking number from your shipping confirmation email.


Please enter your tracking number first.

Tracking activates 24–48 hours after dispatch. No tracking email? Check your spam folder, or email us.

What happens after you order

So you know what's normal, and when to get in touch.


✅
Straight away

Order confirmed

A confirmation email lands within minutes, with your shade on it. If you can't see it, check your spam folder.

📦
Within 24 hours

Packed and dispatched

Your shade is picked, packed and handed to the carrier. A second email arrives with your tracking number.

⏳
The next 24–48 hours

Tracking goes live

Carriers take a day or two to scan a parcel into their system. A tracking number showing "not found" at this stage is completely normal — it isn't lost.

✈️
5–8 business days

On its way to you

Tracking updates as the parcel moves. Gaps of a few days between scans are normal while it's travelling between countries.

💗
Delivery day

Swatch it in daylight

Test it on your jawline by a window, not under bathroom lighting. If the shade isn't right, email us and the correct one is free — no return needed.

Tracking questions

The ones we're asked most.

My tracking number isn't working+
Give it 24–48 hours. Carriers don't register a parcel until it's physically scanned at their first depot, so a brand-new number often shows nothing. If it's still blank after 5 business days, email us and we'll chase it.
Tracking hasn't moved in days+
Normal, particularly in international transit. Parcels are scanned at hubs rather than continuously, so three to five days between updates is common while it's in the air or clearing customs.
How long does delivery take?+
Dispatch is within 24 hours, then typically:
United States — 5–8 business days
Canada — 8–14 business days
UK & Europe — 8–16 business days
Australia & New Zealand — 10–18 business days
Elsewhere — 12–20 business days

These are estimates, not guarantees.
My bundle arrived with only one stick+
Multi-item orders sometimes ship in separate parcels with separate tracking numbers, arriving a few days apart. If you've only received one tracking email, email us and we'll confirm the others.
It says delivered but nothing arrived+
Check any safe place, porch or side gate, and ask neighbours — carriers sometimes mark delivered slightly early. If it hasn't turned up after 24 hours, email us with your order number and we'll open an investigation.
Can I change my shade or address?+
Only before it ships, and we dispatch within 24 hours — so email support@clickcraftventures.net as soon as possible. Once it's with the carrier we can't redirect it, but shade exchanges after delivery are always free with no return needed.

Still not sure where it is?

Send us your order number and we'll look it up personally — no ticket queues, no bots.

Email our team
We reply within 1 business day · Monday to Friday, 9am–5pm EST